GENERAL PURCHASE CONDITIONS

1.- INTRODUCTION

NINA BLANC OFFERS YOU AN ONLINE SHOPPING SERVICE THAT WILL ALLOW YOU TO BUY SOME OF THE ITEMS AVAILABLE IN OUR STORES FROM YOUR DEVICE. IN ADDITION, YOU CAN ENJOY PROMOTIONS, GIFTS AND EXCLUSIVE OFFERS. 
NEXT, WE INVITE YOU TO REVIEW THE GENERAL CONDITIONS OF SALE THAT REGULATE THE PURCHASE OF PRODUCTS THROUGH THE WEBSITE HTTPS://NINABLANCWORLD.COM/ES/ (THE “WEBSITE”) AND THAT APPLY TO SOCIETY:

CAMC BUSINESS S.L. (HEREINAFTER NINA BLANC)
CIF B02707057
REGISTERED OFFICE: C/ DOCTOR CARULLA 76, 2-1, 08017 BARCELONA
MAIL: NINA@NINABLANCWORLD.COM

2.- PURPOSE AND PROOF OF ACCEPTANCE


a. THE PRESENT GENERAL CONDITIONS OF PURCHASE OF PRODUCTS ARE INTENDED TO REGULATE THE RELATIONSHIP BETWEEN NINA BLANC (HEREINAFTER “THE COMPANY”) AND YOU (HEREINAFTER “THE CLIENT”), RELATING TO ALL TRANSACTIONS CARRIED OUT THROUGH THIS WEBSITE.

b. THE ON-LINE CONTRACTING OF THE PRODUCTS OFFERED BY THE COMPANY THROUGH THIS WEBSITE WILL BE SUBJECT TO THE PROVISIONS OF THESE GENERAL CONTRACTING CONDITIONS.

c. THE ACQUISITION OF THE PRODUCTS MUST BE MADE THROUGH THE ACTIVATION OF THE PAY BUTTON THAT APPEARS AT THE BOTTOM OF THE PAGE WHEN YOU FINISH THE PROCESSING OF YOUR ORDER, AND EXPRESS THE TOTAL ACCEPTANCE OF EACH AND EVERY ONE OF THE CONTRACT CONDITIONS AS STATED SHOWN WITH ANTERIORITY TO THE ACQUISITION OF THE PRODUCTS, ALWAYS VISIBLE AT THE BOTTOM OF THE COMPANY’S WEBSITE.

d. FROM THE MOMENT OF ACCEPTANCE, THE USER ACQUIRES THE STATUS OF CLIENT OF THE COMPANY AS DESCRIBED IN THESE GENERAL CONTRACT CONDITIONS.

3.- LANGUAGE

THE LANGUAGES ​​IN WHICH THE CONTRACT BETWEEN THE COMPANY AND THE CLIENT MAY BE COCLUDED ARE THE FOLLOWING: SPANISH, ENGLISH.

4.- INFORMATION ABOUT THE PRODUCTS

THE ARTICLES OFFERED ON THE WEBSITE ARE A SELECTION OF PRODUCTS OF ARTICLES OF CLOTHING AND ACCESSORIES FOR WOMEN/GIRLS THAT MEET THE SAME QUALITY AND GUARANTEE REQUIREMENTS AS THE PRODUCTS OFFERED FOR SALE IN PHYSICAL STORES. 
THE COMPANY HAS FULL OWNERSHIP IN RELATION TO THE INTELLECTUAL PROPERTY RIGHTS OVER THE PRODUCTS THAT APPEAR ON THE PRESENT WEBSITE.

EACH PRODUCT IS ACCOMPANIED BY THE FOLLOWING INFORMATION:

• ARTICLE NAME
• ITEM IMAGE
• DESCRIPTION OF THE ARTICLE
• SIZES AND COLORS * AVAILABLE
• COMPOSITION
• WASHING INSTRUCTIONS
• RETAIL PRICE IN EUROS.
• TRACEABILITY

NINA BLANC’S COMPROMISE IS TO SHOW ALL THE GARMENT’S COLOURS IN THE MOST ACCURATE WAY. HOWEVER, THE COLOR OF THE GARMENTS THAT APPEARS ON THE SCREEN OF YOUR DEVICE MAY BE SUBJECT TO VARIATIONS DEPENDING ON THE QUALITY OR TYPE OF IT. IN THIS SENSE, WE CANNOT GUARANTEE THAT THE COLORS THAT APPEAR ON THE SCREEN OF YOUR DEVICE WILL FAITHFULLY ADJUST TO REALITY.  

IN ADDITION, THE CHARACTERISTICS OF THE MATERIALS USED IN THE MANUFACTURE OF SOME OF THE PRODUCTS MAY PRESENT VARIATIONS IN TEXTURE AND COLOR. THESE VARIATIONS WILL NOT BE CONSIDERED QUALITY DEFECTS OR DEFECTS.

SPECIAL OFFERS, PROMOTIONS OR DISCOUNTS WILL BE VALID UNTIL THE INDICATED DATE OR WHILE STOCKS LAST.

5.- PURCHASE PROCEDURE

  1. THE ITEMS TO BE PURCHASED MUST BE SELECTED AND ADDED TO THE SHOPPING CART BY CLICKING ON THE CORRESPONDING ICON.

  2. THE SHOPPING CART WILL CONTAIN THE REFERENCE OF THE SELECTED ITEM, ITS NAME, SIZE, CHOSEN COLOR AND PRICE IN EUROS (TAXES INCLUDED). THE PRICE EXPRESSED DOES NOT INCLUDE TRANSPORT, WHOSE RATES WILL VARY DEPENDING ON THE SELECTED SHIPPING METHOD.

  3. TO MAKE THE PURCHASE, THE CLIENT’S PERSONAL DATA WILL BE REQUIRED, WHICH WILL BE INCORPORATED INTO OUR DATABASE IN ORDER TO PROCESS THE ORDER.
     
    THE PERSONAL DATA PROVIDED BY CLIENTS WILL BE TREATED IN ACCORDANCE WITH THE PROVISIONS OF OUR PRIVACY POLICY.

    IF YOU ARE A REGISTERED USER, YOU CAN ACCESS, AT ANY TIME, THE PERSONAL DATA PROVIDED AND THE INFORMATION ON THE ORDERS PLACED.

  4. BEFORE PLACING THE ORDER, A SUMMARY OF THE ORDER WILL BE PRESENTED TO THE CLIENT IDENTIFYING THE PRODUCT (S) ADDED IN THE SHOPPING CART, ITS TOTAL PRICE (TRANSPORT AND TAXES INCLUDED) WITH EACH OF THE ITEMS BROKEN DOWN AND THE SHIPPING DATA OF THE ORDER, SO THAT THE CLIENT CONFIRMS IT BY CLICKING ON THE BUTTON WITH THE EXPRESSION ‘PAY’.

    IF BEFORE CONFIRMING THE PAYMENT YOU DETECT AN ERROR IN YOUR ORDER, YOU CAN MODIFY ANY DETAIL OF IT BY CLICKING ON THE ‘MODIFY’ BUTTON OR ADD MORE PRODUCTS OR DELETE THEM.
    ONCE THE ORDER HAS BEEN PLACED, THE ORDER NUMBER WILL BE COMMUNICATED THROUGH THE WEBSITE ITSELF SO THAT THE CLIENT CAN, AT ANY TIME AND FROM THEIR DEVICE, TRACK IT.

    LIKEWISE, AN AUTOMATIC EMAIL MESSAGE WILL BE SENT TO THE ADDRESS INDICATED BY THE CLIENT TO ACKNOWLEDGE RECEIPT OF THE ORDER WITH A DESCRIPTION OF THE ORDER, INCLUDING THE PERSONAL DATA PROVIDED BY HIM.

    FAILURE TO RECEIVE THIS MESSAGE MAY BE DUE TO SOME TRANSITORY COMMUNICATION PROBLEM ON THE NETWORK, OR TO A TYPING ERROR IN THE EMAIL ADDRESS PROVIDED, SO WE RECOMMEND THAT YOU CONTACT US.

  5. THE RECEIPT OF THE REFERRED ORDER ACKNOWLEDGMENT DOES NOT MEAN THE ACCEPTANCE OF THE ORDER BY NINA BLANC. ALL ORDERS ARE SUBJECT TO ACCEPTANCE BY THE COMPANY. 
    NINA BLANC IS NOT OBLIGED TO ACCEPT THE ORDER AND MAY, AT ITS DISCRETION, DENY ITS ACCEPTANCE. THE CLIENT, HOWEVER, ACKNOWLEDGES THAT BY CLICKING ON THE “PAY” BUTTON, HE ACQUIRES THE OBLIGATION TO PAY FOR THE PRODUCT (S). 
    IN THIS SENSE, THE ORDER IS CONSIDERED ACCEPTED WHEN NINA BLANC NOTIFIES THE CLIENT THROUGH A NEW EMAIL CONFIRMING THAT THE ORDER HAS BEEN SENT. 
    THE CONTRACT BETWEEN THE CLIENT AND NINA BLANC IN RELATION TO THE REQUESTED PRODUCT (S) WILL BE UNDERSTOOD TO BE CONCLUDED WHEN THE CONFIRMATION IS SENT TO THE CLIENT. 
    THE CONTRACT WILL ONLY DEAL WITH THE PRODUCTS THAT HAVE BEEN CREDITED IN THE CONFIRMATION. NINA BLANC WILL NOT BE OBLIGED TO SUPPLY ANY PRODUCT THAT HAS NOT BEEN CONFIRMED.

6.- AVAILABILITY OF THE PRODUCTS

ALL ORDERS ARE SUBJECT TO THE AVAILABILITY OF THE PRODUCTS. IF AT THE TIME THE ORDER IS ISSUED, NINA BLANC DETECTS THE LACK OF STOCK IN ITS WAREHOUSES OF ANY OF THE PRODUCTS INCLUDED IN IT, IT WILL TRY TO LOCATE THE PRODUCT BY OTHER MEANS THAT MAY BE WITHIN ITS REACH. IF IT IS NOT POSSIBLE TO HAVE SUCH AVAILABILITY, THE CLIENT WILL BE NOTIFIED IMMEDIATELY. IN ADDITION, THE AMOUNT OF THE ITEM COLLECTED AND NOT SENT, WILL BE PAID TO THE CLIENT IN THE FOLLOWING DAYS, BY THE SAME MEANS OF PAYMENT USED IN THE PURCHASE.

7.- RIGHT TO NOT ACCEPT AN ORDER

NINA BLANC MAY CANCEL ANY CONFIRMED ORDER OR NOT ACCEPT AN ORDER PLACED FOR THE FOLLOWING REASONS:

  • IN CASE OF A TECHNICAL ERROR AND / OR A TYPOGRAPHICAL ERROR IN THE PRICES OR IN THE REST OF THE DATA OF THE PRODUCTS CONTAINED ON THE WEBSITE WHEN THE ORDER WAS PLACED.
  • DUE TO LACK OF AVAILABILITY.
  • WHEN THE SECURITY SYSTEMS INDICATE THAT THE ORDER MAY BE FRAUDULENT.
  • WHEN WE HAVE NOT BEEN ABLE TO DELIVER THE ORDER TO THE ADDRESS PROVIDED BY THE CLIENT.
  • WHEN THERE IS A COMPUTER ATTACK, VIRUS OR ANY EVENT DUE TO FORCE MAJEURE.

IN SUCH CASES, NINA BLANC WILL FULLY REIMBURSE THE AMOUNTS THAT HAVE BEEN PAID.

8.- PRICES AND FORM OF PAYMENT

8.1 PRICES

THE PRICES INDICATED ON THIS WEBSITE ARE SHOWN IN EUROS AND INCLUDE VAT AT THE RATE IN FORCE AT ALL TIMES. 
HOWEVER, IN ACCORDANCE WITH THE PROVISIONS OF LAW 37/1992, OF DECEMBER 28, REGULATING SAID TAX, THE OPERATION MAY BE EXEMPT OR NOT SUBJECT TO IT DEPENDING ON THE COUNTRY OF RESIDENCE OF THE BUYER AND THE CONDITION IN WHICH IT ACTS, (EMPLOYER / PROFESSIONAL OR INDIVIDUAL). CONSEQUENTLY, IN SOME CASES THE FINAL PRICE OF THE ORDER MAY BE ALTERED WITH RESPECT TO THE ONE DISPLAYED ON THE WEBSITE.

N SHIPMENTS MADE TO COUNTRIES OUTSIDE THE EUROPEAN UNION, THE COMPANY WILL NOT ASSUME THE EXPENSES CORRESPONDING TO TAXES AND CUSTOMS DUTIES OF EACH COUNTRY. 
THE OFFERS WILL BE DULY MARKED AND IDENTIFIED AS SUCH, CONVENIENTLY INDICATING THE PREVIOUS PRICE AND THE PRICE OF THE OFFER.

THE COMPANY RESERVES THE RIGHT TO MAKE ON THE WEBSITE, AT ANY TIME AND WITHOUT PRIOR NOTICE, THE MODIFICATIONS IT DEEMS APPROPRIATE, BEING ABLE TO UPDATE PRODUCTS AND SERVICES ACCORDING TO THE MARKET.

8.2 PAYMENT METHOD

PURCHASES, DEPENDING ON THE PRODUCTS TO BE PURCHASED, CAN BE PAID THROUGH THE MEANS LISTED BELOW:

  •  PAYPAL
  • CARD (VISA OR MASTER CARD)

9.- SHIPPING POLICY

DELIVERIES ARE SENT TO THE DELIVERY ADDRESS INDICATED BY THE CLIENT, WITHIN THE TERMS INDICATED IN THE ATTACHED TABLE. IN CASE OF NOT HAVING STOCK, THE COMPANY WILL DULY NOTIFY THE CLIENT OF THIS MATTER AS SOON AS POSSIBLE.
THE COMPANY SENDS ORDERS TO ITS CLIENTS THROUGH DIFFERENT EXPRESS TRANSPORT COMPANIES OF RECOGNIZED NATIONAL AND INTERNATIONAL PRESTIGE. 

THE DELIVERY DATE TO THE CLIENT’S ADDRESS DEPENDS ON THE AVAILABILITY OF THE CHOSEN PRODUCT AND THE SHIPPING AREA. BEFORE CONFIRMING YOUR ORDER, YOU WILL BE INFORMED ABOUT THE APPROXIMATE TRANSPORT TIMES. 
HOWEVER, THESE DEADLINES CAN BE ALTERED BY EXTRAORDINARY INCIDENTS IN THE CARRIER AND BY DIFFICULTIES IN THE DELIVERY OF THE MERCHANDISE.

IN ANY CASE, IF THE CLIENT DOES NOT RECEIVE THE ORDER WITHIN THE MAXIMUM LEGAL PERIOD OF 30 DAYS FROM THE HIRING, HE CAN CONTACT US.

LAST PARAGRAPH DOES NOT APPLY TO “TAILOR-MADE PRODUCTS” OR PRODUCTS OFFERED UNDER “PRE-PURCHASE” ON THE WEB SITE. IN THIS BOTH CASES DELIVERY DATES WILL VARY IN AN INDIVIDUAL BASIS.

TAILOR-MADE PRODUCTS: NINA BLANC WILL PREVIOUSLY AGREE ON DELIVEY DATES WITH THE CLIENT INDIVIDUALLY.

PRE-PURCHASE PRODUCTS: NINA BLANC WILL ADVERTISE IN THE PRODUCTS DESCRIPTION THE AVAILABILITY OF DELIVERY DATES FOR THESE PURCHASES. THE DELIVERY ORDER WILL BE UNDER “FIRST PURCHASE – FIRST SERVED” BASIS.

DELIVERY TIMES

NATIONAL

1-5 WORKING DAYS

EUROPEAN COMMUNITIY

5-10 WORKING DAYS

OUTSIDE THE EUROPEAN COMMUNITIY

5-15 WORKING DAYS

ORDERS ARE PREPARED THE MOMENT THE PAYMENT HAS BEEN CONFIRMED AND AT THE FOLLOWING TIMES:

MONDAY TO FRIDAY FROM 9:00 A.M. TO 14:00 P.M. 
ORDERS PLACED OUTSIDE OF THESE HOURS WILL BE PREPARED THE NEXT BUSINESS DAY. 
NO SHIPMENTS ARE MADE ON SATURDAYS, SUNDAYS OR HOLIDAYS

WHEN PLACING THE ORDER, IF YOU ARE OUTSIDE THE EUROPEAN UNION, KEEP IN MIND THAT YOU ARE RESPONSIBLE FOR PAYING LOCAL CUSTOMS TAXES

STANDARD SHIPPING COSTS

THE COST OF EACH SHIPMENT WILL BE AUTOMATICALLY CALCULATED AND DETAILED AT THE TIME OF CONFIRMING THE PURCHASE SO THAT THE CLIENT ALWAYS APPROVES IT BEFORE CONFIRMING THE PAYMENT AND WILL DEPEND MAINLY ON THE DESTINATION AND THE SIZE OR WEIGHT OF THE PACKAGE.

THE APPLICABLE RATES ARE:

ZONE

COUNTRIES

REGULAR SHIPPING COST

SPAIN

PENINSULA

5,50 €

SPAIN

BALEARICS

14,90 €

SPAIN

CANARY ISLANDS (GRAN CANARIA AND TENERIFE), CEUTA AND MELILLA

29,90 €

EUROPA 1

PORTUGAL, FRANCIA, ITALIA

14,90 €

EUROPA 2

BENELUX, ALEMANIA, UK

19,90 €

EUROPA 3

 AUSTRIA, DENMARK, FINLAND, SWEDEN

24,90 €

EUROPA 4

RESTO UE

44,90 €

EUROPA 5

 SWITZERLAND, NORWAY

24,90 €

AMERICA 1

USA, CANADA

25 €

AMERICA 2

MÉXICO

59,90 €

ASIA

 SINGAPORE, THAILAND, TAIWAN, HONG KONG, JAPAN, SOUTH KOREA

59,90 €

GASTOS DE ENVIO CAJA (35X35X25)

ZONA

PAÍSES

COSTE ENVÍO

SPAIN

PENINSULA

8,00 €

SPAIN

BALEARICS

19,90 €

SPAIN

CANARY ISLANDS (GRAN CANARIA AND TENERIFE), CEUTA AND MELILLA

39,90 €

EUROPE 1

PORTUGAL, FRANCE, ITALY

19,90 €

EUROPE 2

BENELUX, GERMANY, UK

19,90 €

EUROPE 3

AUSTRIA, DENMARK, FINLAND, SWEDEN

24,90 €

EUROPE 4

OTHER UE

44,90 €

EUROPE 5

SWITZERLAND, NORWAY

44,90 €

AMERICA 1

USA, CANADA

59,90 €

AMERICA 2

MEXICO

59,90 €

ASIA

SINGAPORE, THAILAND, TAIWAN, HONG KONG, JAPAN, SOUTH KOREA

59,90 €

10.- RETURN POLICY

TO PROCEED WITH THE RETURN OF AN ITEM PURCHASED IN THE ONLINE STORE, YOU MUST:

1. REQUEST THE RETURN BY MAIL TO NINA@NINABLANCWORLD.COM WITHIN A PERIOD NOT EXCEEDING 15 BUSINESS DAYS FOLLOWING THE DATE OF RECEIPT OF THE PRODUCT, LETTING US KNOW THE REASON FOR THE RETURN IF YOU THINK IT IS NECESSARY TO HELP US TO CONTINUE IMPROVING.

 2. ITEMS MUST BE RETURNED:
a. IN ITS ORIGINAL STATE, TOGETHER WITH ANY ACCESSORIES RELATED TO THEM, AND CANNOT BE USED, WASHED OR DAMAGED.

b. WITH THEIR ORIGINAL LABELS.

ALL GARMENTS/ARTICLES WILL BE INSPECTED UPON DELIVERY

3. SEND THE ARTICLE TO THE FOLLOWING ADDRESS:

NINA BLANC

C/ DOCTOR CARULLA 76, 2-1

BARCELONA 08017 (ESPAÑA)

     IMPORTANT NOTE:

        a. UNTIL WE RECEIVE THE ITEM IN OUR WAREHOUSE, IT IS YOUR RESPONSIBILITY.

        b. WE RECOMMEND THAT YOU SEND US THE ITEM BY COURIER OR CERTIFIED MAIL AND THAT YOU KEEP THE PROOF OF SHIPMENT.

        c. SHIPPMENT COSTS FOR RETURN WILL BE PAID BY THE CLIENT. NINA BLANC WILL NOT ACCEPT REVERSE CHARGES.

4. ONCE THE ARTICLE HAS BEEN RECEIVED, INSPECTED AND ACCEPTED AT OUR ATELIER, WE WILL REFUND YOU THE AMOUNT PAID, WHICH WILL NOT INCLUDE THE SHIPPING COSTS.

THE AMOUNT WILL BE REFUNDED BY THE SAME MEANS OF PAYMENT USED FOR PURCHASE. THE ESTIMATED TIME FOR SUCH TRANSACTION WILL BE BETWEEN 5 AND 15 WORKING DAYS, DEPENDING ON THE BANK INVOLVED.

TO CONSIDER:

    • DO NOT WEAR THE GARMENT

    • UNDERWEAR CANNOT BE CHANGED

    • RECEIPT OF THE RETURNED PRODUCTS WILL BE BETWEEN 10:00 – 17:00 AT THE LOCATIONS PREVIOUSLY STATED.

NINA BLANC CANNOT ACCEPT RETURNS OF USED OR DAMAGED GARMENTS (AS LONG AS IT IS NOT A DEFECT AND / OR QUALITY OR MANUFACTURING DEFECT). FOR HYGIENE REASONS, SEALED PRODUCTS, SUCH AS UNDERWEAR AND SWIM WEAR ITEMS THAT DO NOT RETAIN THE LABEL OR PROTECTION DEVICE, CANNOT BE RETURNED.

RETURNS OF ERRONEOUS OR DEFECTIVE PRODUCTS IN THE EVENT THAT NINA BLANC HAS MISTAKENLY SENT A DIFFERENT PRODUCT TO THE ONE REQUESTED, THAT THE QUALITY OF THE PRODUCT SENT IS NOT ADEQUATE OR THAT THE PRODUCT DOES NOT CONFORM TO WHAT IS STIPULATED IN THE CONTRACT, THE CLIENT MUST SEND AN EMAIL TO NINA@NINABLANCWORLD.COM IN THE NEXT 24/48 HOURS.

THE AMOUNT OF THE RETURNED PRODUCT WILL BE FULLY REFUNDED INCLUDING SHIPPING COSTS.

11.- RESPONSIBILITIES OF THE CLIENT

THE CLIENT UNDERTAKES TO MAKE LAWFUL USE OF THE SERVICES, WITHOUT CONTRAVENING CURRENT LEGISLATION, OR HARMING THE RIGHTS AND INTERESTS OF THIRD PARTIES. 

THE CLIENT GUARANTEES THE VERACITY AND ACCURACY OF THE DATA PROVIDED WHEN FILLING IN THE CONTRACTING FORMS, AVOIDING CAUSING DAMAGES TO THE COMPANY AS A RESULT OF THEIR INCORRECTNESS.

FAILURE TO COMPLY WITH ANY OF THE CONTRACT CONDITIONS MAY LEAD TO THE NON-ACCEPTANCE OF AN ORDER AND CONSEQUENTLY TO THE NON-DELIVERY OF A PRODUCT.

12.- AFTER SALES SERVICES

FOR ANY QUERY, INCIDENT, COMPLAINT OR CLAIM AFTER THE PURCHASE OF THE PRODUCTS: MAIL: NINA@NINABLANCWORLD.COM

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